Following an extensive review and a launch of the Transformation Programme set for the next three years, MVDC has embarked on a journey of changes, with a view to improve its efficiency and save costs, while delivering better services for residents, businesses and visitors to the district.
One of the key pillars supporting the Transformation Programme is Customer Engagement Strategy, with three main objectives:
- Enhancing online services for Mole Valley residents
- Improved Customer Centre Model
- Not leaving anyone behind
My Mole Valley – an online portal combining all products and services available for residents digitally, has been launched as part of the strategy.
Key Features of My Mole Valley:
- My Account: Residents can view their enquiries, update contact details, and register for e-billing. Upcoming enhancements will allow applications for council tax discounts, benefits, and housing.
- Planning and Bin Collection Updates: residents can receive weekly bin reminders and notifications about local planning applications without the need to create an account.
- Where I Live: bases its searches on property postcode and allows access to information about local councilors, bin collection days, planning applications, tree preservation orders, cycling routes and even defibrillator locations.
- Sign up for a range of newsletters: residents can stay informed about local events, MVDC news, consultations, regeneration projects, available support for senior residents, Dorking Halls entertainment and Business Updates.
- Online Forms: there are over 80 e-forms allowing residents to report, apply, and pay for MVDC, with more being added regularly.
MVDC Customer Service Team is available to assist with any navigation or usage queries via email info@molevalley.gov.uk or phone 01306 885001. Face-to-face assistance is available by appointment at our reception. For those who wish to learn more about using services digitally, there is more support available via third parties.
Councillor Bridget Kendrick, Cabinet Member for Finance said: “We are thrilled to introduce My Mole Valley, a significant step towards improving accessibility and convenience for our residents. This platform ensures that our essential services are combined in one place, in a user-friendly format, making it easier for residents to stay informed and engaged with their community.
“At the same time, we recognise, that using digital services might not be for everyone, and this is why we’re enhancing our Customer Centre model. Our teams are trained to answer questions at the first point of contact, so our colleagues who work in specific departments have more time to deal with matters that are important to our residents.”
